Maacko Customer Policy

Shipping Policy

We aim to dispatch confirmed orders promptly and keep customers informed about delivery progress.

Order Processing

Orders are normally processed after confirmation and payment verification, where applicable. Processing time may vary depending on product availability, seller handling time, weekends, and holidays.

Delivery

Delivery timelines depend on the destination, courier availability, product, and other operational factors. Estimated delivery information is indicative and may change.

Shipping Address

Please provide a complete and accurate delivery address and mobile number. Incorrect or incomplete addresses may cause delays.

Delivery Delays

Weather, transport disruptions, high order volumes, remote locations, or other circumstances beyond reasonable control can affect delivery times.

Damaged Package

If a package appears damaged at delivery, please record the condition where possible and contact support promptly with your order details and photos.

Last updated: 17 September 2026