Our goal is to make every purchase simple and reliable. If you receive a damaged, defective, incorrect or incomplete product, please contact our support team as soon as possible.
Return requests may be accepted for products that are damaged, defective, incorrect, or materially different from the product ordered. Product-specific return conditions, if any, will be shown with the product information.
Please contact us within 7 days of delivery unless a different period is stated for the product.
Share your order number, a description of the issue, and clear photos or videos where relevant. Our team may review the request before approving a return.
Once an approved return is received and checked, eligible refunds will be processed to the original payment method. Processing time can vary by payment provider or bank.
Products that are used, damaged after delivery, missing essential parts, or returned without required accessories or packaging may not qualify for a refund, subject to applicable law.
For help with a return or refund, please contact Maacko customer support with your order details.
Last updated: 17 September 2026
